Exchange and Return Policy
Return Policy
At SHPV, we strive to provide the best shopping experience for our customers, so we are keen to provide a clear and flexible return policy that is in line with the regulations in force in the Kingdom of Saudi Arabia.
Please note that the exchange service is not currently available through the website, and only product returns are available according to the following conditions.
Recovery period
The customer has the right to request a product return within 3 business days from the date of receiving the order, according to the order status shown by the shipping company, provided that the product:
* In its original condition.
* Not used.
* Undamaged.
* All price tags and labels are included.
* Inside the original packaging.
Non-returnable products
Products cannot be returned in the following cases:
* Products used.
* Products damaged after receipt.
* Products that have been modified or altered.
* Personal products, such as underwear and socks, for health reasons.
Proof of purchase
A purchase invoice or order number must be provided when submitting a return request.
refund
The refund will be issued to the original payment method used at the time of purchase.
The refund process may take from 5 to 14 business days, depending on the payment service provider or bank used.
International Orders
Orders shipped outside of Saudi Arabia are eligible for return according to the terms outlined in this policy.
No exchange service is available for domestic or international orders.
Manufacturing defects
In the event of a manufacturing defect in the product, SHPV store will bear the costs of reshipping and return, after verifying the condition of the product and approving the order.
Return procedures
Submit a refund request
To find out if you can submit a return request, please contact customer service via:
WhatsApp: +966 55 160 3394
Please provide us with the following information:
* order number.
* Details of the product to be returned.
* Reason for requesting a refund.
* Clear photos of the product in case of a manufacturing defect or damage.
Product recharge
The product must be returned in its original packaging to the address specified by the store.
The customer bears the return shipping costs, unless the reason for the return is a manufacturing defect certified by the store.
Performing the retrieval process
A refund or return request will only be processed after:
* The product was received by the store.
* Product inspection.
* Ensure it complies with all the terms of the return policy.
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Return Policy
At SHPV, we are committed to providing the best shopping experience for our customers. Our Return Policy is designed to be clear and flexible and complies with the applicable regulations of the Kingdom of Saudi Arabia.
Please note that exchanges are not currently available through our website. Only product returns are accepted in accordance with the following terms and conditions.
Return Period
Customers may request a return within 3 business days from the delivery date, as shown in the shipping carrier's tracking status, provided that the product is:
* In its original condition.
* Unused.
* Undamaged.
*Returned with all original tags and labels.
*Returned in its original packaging.
Non-Returnable Items
The following products are not eligible for return:
Used products.
* Products damaged after delivery.
*Altered or modified products.
* Personal items such as underwear and socks, for hygiene reasons.
Proof of Purchase
A valid purchase invoice or order number must be provided when submitting a return request.
Refunds
Refunds will be issued using the same payment method used for the original purchase.
The refunded amount may take 5–14 business days to appear, depending on the payment provider or bank.
International Orders
Orders shipped outside the Kingdom of Saudi Arabia are eligible for returns in accordance with the terms stated in this policy.
Exchanges are not available for either domestic or international orders.
Manufacturing Defects
If the product has a confirmed manufacturing defect, SHPV will cover the return shipping and refund-related costs after inspecting the product and approving the request.
Return Procedure
Submit a Return Request
To submit a return request, please contact our Customer Service team via:
WhatsApp: +966 55 160 3394
Please provide the following information:
Your order number.
* Details of the product you wish to return.
* The reason for the return.
* Clear photos of the product if there is a manufacturing defect or damage.
Return Shipping
The product must be returned in its original packaging to the address provided by SHPV.
Return shipping costs are the customer's responsibility unless the return is due to a confirmed manufacturing defect.
Return Processing
The return request and refund will only be approved after:
*The product has been received by SHPV.
*The product has been inspected.
*The product has been confirmed to meet all Return Policy conditions.