Shipping policy

At [SHPV], we strive to provide a seamless and efficient shipping experience for our customers in Saudi Arabia. Below are the details of our shipping policy:

Areas covered by shipping:

We offer shipping to all regions of Saudi Arabia, including major cities such as Riyadh, Jeddah, Dammam, and others.

Shipping to remote areas may require additional time.

Shipping fees:

Standard shipping: A fixed fee of [25] Saudi Riyals is applied to standard shipping within the Kingdom of Saudi Arabia.

Delivery time:

Standard delivery: Orders are usually delivered within 2-5 business days after order processing.

Order processing:

Orders are processed within [time frame, e.g. 1-3 business days], excluding weekends and public holidays.

You will receive an email or text message containing a tracking number once your order has shipped.

Shipping companies:

We cooperate with trusted shipping companies such as (list of companies, such as Aramex, DHL, SMSA) to ensure your order is delivered on time.

Track your order:

Once your order has shipped, you will receive a tracking number via email or text message.

You can use this number to track the status of your order via the shipping company's website.

Shipping restrictions:

We do not ship to PO Box addresses.

There may be some shipping restrictions to certain locations, and we will notify you if there are any problems with shipping your order.

Failed delivery attempts:

If an order delivery attempt fails due to incorrect address information or the inability to reach the recipient, the package may be returned to us. In this case, the customer is responsible for return shipping costs.

Lost or damaged orders:

If your order is lost or arrives damaged, please contact us immediately via WhatsApp: +966551603394 so we can help you file a complaint with the shipping company.

Shipping to remote villages:

Some remote villages are not served by shipping companies; in this case, the order is cancelled and the full amount is refunded.

The villages available through shipping companies may take more than three days for delivery depending on the village's location.

International shipping:

Available to all Gulf and Middle Eastern countries.

Returns and exchanges for international orders:

Orders shipped outside of Saudi Arabia are non-refundable and non-exchangeable. By completing your purchase, you acknowledge and agree that international orders are non-refundable and non-exchangeable.